Returns and Cancellations

What is your refund policy?
The BitDefender SRL store by Digital River offers a 30-day money back guarantee.

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How do I cancel my order?
If you selected to pay by check or money order, and have not sent in your payment. Your order will automatically be cancelled after 30 days.

Orders placed by credit card may only be cancelled the day they were placed. If you need to cancel your credit card order please click here.

Please note that your order is processed in the most efficient manner possible and may not be able to be cancelled.

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How do I request a refund?
To obtain a refund for digital product(s) please click here.

To obtain a refund for physical product(s) purchased online, you need to email Customer Service to request a refund.

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When will the credit appear on my card?
Your refund credit will appear on your card within 5 - 7 business days of us receiving your completed letter of destruction.

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How do I cancel Auto-Renew on my subscription?
To cancel your order, please visit our Customer Service Page and enter your order number. Select the subject "Other" and in the comments area, please request to cancel your subscription.

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What is your Cancellation Policy?
Monthly auto-renew subscriptions that are cancelled will not be renewed the following month. Annual auto-renew subscriptions that are cancelled will not be renewed for another year. Subscribers will continue receiving service for which they have paid.

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